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Visitor Services Officer

City Of Casey - Narre Warren, VIC

Government, Defence & Emergency
Source: City Of Casey


  • Exciting opportunities for Visitor Service Officers
  • Multiple Casual positions to support weekend operations (until 31 October 2021)
  • Based at Wilson Botanic Park, Berwick

About Casey

The City of Casey is the largest and one of the fastest growing municipalities in Victoria. The Council plans and delivers quality services and infrastructure for the more than 356,600 residents who call Casey home.

At Casey we live our values of dreaming big, empowering each other, and making our community proud.

Wilson Botanic Park Berwick transformed from a Basalt Quarry to the truly unique 100-acre botanical gardens that it is known as today. Often referred to as the “Jewel in the Suburbs” or the “Hidden Gem” the park offers visitors a myriad of options to enjoy active living, explore open space and nature, experience the environment, education, and culture, celebrate special moments and events and connect with their community.

About the role

This role sits in the Wilson Botanic Park Berwick team as part of the Community Life division which strives to develop healthy, active, connected, and safe communities through the delivery of community facilities, events, experiences, and life cycle services from birth to older age.

We are located within Botanic Park located in the South Eastern Suburbs and are looking for casual staff. With multiple events and programs throughout the year as well as weekend operational support opportunities, we are currently building a team of people to call upon during our busy times.

These roles will provide weekend supervision to facilitate Wilson Botanic Park’s operational and functional requirements as well as support permanent staff with events, bookings, and admin during seasonal peaks. 

In this role you will:

  • Manage a diverse range of visitor enquiries, ensuring specialised information and resources are readily available to stakeholders.
  • Coordinate the booking process for private and public event organisers and hirers at Wilson Botanic Park Berwick.
  • Conduct guided tour (either through a bus tour or walking tour) of the park
  • Facilitate Education Program during School Holiday periods
  • Maintain the cleanliness, upkeep and maintenance of the Visitor Centre and hirable spaces.
  • Assist with the preparation and development of promotional materials, articles, presentations, correspondence, and reports.
  • Assist in the planning, delivery and evaluation of activities, community programs, education programs, weddings, and events at Wilson Botanic Park Berwick.
  • Draw on a range of information sources, experiences, and benchmarking to identify new ways of working and continuous process improvement.
  • Develop and maintain effective relationships with key stakeholders.

About you

  • Relevant experience and work skills commensurate with the requirements of the position.
  • Understanding of working in an agile and collaborative working environment

Please visit our careers page at to view a detailed position description.

About our benefits

Our workplace is an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include:

  • Competitive salary
  • Flexible working options supported
  • Study assistance
  • Health initiatives
  • Access to our support and wellbeing programs

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait islanders and people from culturally diverse backgrounds to apply for this position.

The City of Casey has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

The City of Casey reserves the right not to make any appointments for this position.

Salary: starts at $40.91 (Band 4) per hour (including 25% loading)

Applications close: 18 June 2021 by 11:55pm

Narre Warren, VIC

Government, Defence & Emergency


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