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Team Leader Business Improvement

City Of Casey - Narre Warren, VIC

Source: City Of Casey


  • Strong leadership and coaching experience, with fantastic engagement style
  • Excellent stakeholder management, project and change management capability
  • Significant strategic process and business improvement experience

About Casey

The City of Casey is the largest and one of the fastest growing municipalities in Victoria. The Council plans and delivers quality services and infrastructure for the more than 356,600 residents who call Casey home.

At Casey we live our values of dreaming big, empowering each other and making our community proud.

About the role

This role leads the Business Improvement team as part of the Customer & Business Transformation division, which is focused on delivering value to our customers by partnering with the business to achieve great performance outcomes.

The purpose of the role is to lead, coordinate and develop the Business Improvement team, fostering a high performing and collaborative work group focused on delivering great organisational and community outcomes. This role engages with stakeholders at all levels from across the organisation to identify, prioritise, design, and embed improvement initiatives. 

The Team Leader Business Improvement coordinates and manages collaborative project teams to implement business improvement initiatives, monitoring project progress against milestones, compiling reports and managing project risks.

In this role you will:

  • Build, coach, lead and manage a strong and collaborative Business Improvement team.
  • Lead the business improvement program, working with stakeholders to identify, prioritise, design and implement process improvement initiatives.
  • Lead the implementation of the Our Ways of Working (Activity Based Hybrid Working) Program, coordinating all program streams, including technology, organisational development, and capital works - to plan, deliver and manage the implementation of behavioural, technological and process changes in relation to the way we work.
  • Build organisational capability in applying the strategic improvement methodology, including its associated tools and techniques.
  • Facilitate workshops and training to brainstorm ideas, foster collaboration, and engagement, solve problems, and build capability.
  • Develop and maintain detailed project plans, addressing all project phases and dependencies. Monitor progress against milestones to enable effective reporting to key stakeholders.
  • Anticipate potential problems and pre-empt required actions to identify risks and overcome obstacles

About you

  • Proven experience relevant to the role, including strong leadership capability.
  • Degree in business or related field, would be desirable, or significant relevant experience.
  • Experience in process improvement, preferably Lean.
  • Exposure to project management methodologies is highly desirable.
  • Demonstrated problem solving skills with a systems thinking approach.
  • Experience leading change programs and building capability across a large organisation.
  • Previous experience facilitating groups in a learning environment.
  • Experience in managing numerous key stakeholders and being able to demonstrate value add.

About our benefits

Our workplace is an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include

  • Competitive salary
  • Flexible working options supported
  • Study assistance
  • Health initiatives
  • Access to our support and wellbeing programs

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

The City of Casey has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

The City of Casey reserves the right not to make any appointments for this position.

Salary: starts at $97,964 (Band 7) per annum plus superannuation

Applications close: 15 June 2021 at 11:55 pm